Service Management
Dispatch, work orders, assets, maps, and service-side financial follow-through in one system.
AI-POWERED FIELD OPERATIONS OPERATING SYSTEM
The platform that makes tool sprawl obsolete.
PolarPath unifies CRM, projects, service execution, HR, maps, and finance into one connected operating model— with embedded AI, automation-ready APIs, and real-time executive visibility. Every handoff stays intact because every workflow runs on the same record layer.
One connected model
AI + automation native
Enterprise readiness
Realtime drilldowns
One
record layer
Customer, job, labor, and finance context stays continuous across departments.
AI
embedded
PolarAI summarizes, drafts, and recommends actions directly inside workflow records.
Live
visibility
Dashboards drill from executive KPIs to the exact record behind the metric.
From disconnected tools to one operating system
Most teams don’t have a software problem—they have a handoff problem. PolarPath replaces “systems between teams” with one shared record model, so execution stays fast and accountable.
One shared record model
Connected- CRM, jobs, projects, HR, and finance stay linked
- Every action stays attached to the record
- Ownership and timestamps are consistent
- AI summaries become usable workflow context
- Drilldowns reach the exact source record
Execution behaves like an OS
Fast- Intake → route → dispatch → execute → collect
- Automations triggered by real events
- Coverage and capacity visible in real time
- Reports match operational reality
- Leadership decisions happen with confidence
Flagship capabilities that define the platform
These are the differentiators that create outsized impact for field-driven businesses transitioning from fragmented stacks to a single high-performance operating model.
One shared data model across every core workflow.
Projects, work orders, contracts, timesheets, CRM, HR, and finance all run on the same connected record layer. That’s how PolarPath eliminates context loss at handoffs.
- Unified records across teams with consistent ownership and history
- Zero-context-loss handoffs from sales → ops → finance
- Single operational truth in realtime—not stitched reports
Dispatch and field control built for real-world volume.
Assign crews, manage utilization, coordinate schedules, and keep job-level traceability across status, labor, timestamps, and execution history.
- Realtime dispatch orchestration for live operations
- Work order lifecycle intelligence with complete traceability
- Territory + coverage operations for smarter routing and response
Lead-to-cash continuity without broken handoffs.
Convert opportunities into executable work while preserving account history, communication context, tickets, and follow-up workflows—then keep it linked through invoicing.
- Pipeline → quote → job flow with no context rebuilding
- Communication intelligence calls, email, transcripts, summaries
- Tickets + task routing with accountability and escalation clarity
Schedule certainty, ownership accountability, and contract discipline.
Plan with dependency-driven timelines, track milestones and blockers, and keep contractual scope aligned with delivery reality—inside the same operating model.
- Dependency-driven planning with milestone accountability
- Issue + RFI control with status history and escalation
- Contract-linked execution across scope and lifecycle
People operations connected to execution.
Workforce records, availability, approvals, and timesheets stay tied to teams, jobs, utilization, and service performance—so staffing decisions are grounded in reality.
- Workforce lifecycle and onboarding readiness
- Availability + approval discipline aligned with dispatch demand
- Labor analytics linked to jobs and operational output
PolarAI works inside the workflow—not beside it.
Summaries, drafts, and next actions appear where decisions happen. Call intelligence becomes record-ready context automatically.
- Context-aware guidance across customer and ops records
- Call intelligence automation with transcripts and summaries
- Operational acceleration by reducing admin friction
Automation-ready architecture for modern ops teams.
Open APIs, webhooks, telephony endpoints, and reporting streams enable event-driven workflows across CRM, service, HR, finance, and executive reporting.
- Large API + webhook surface across core modules
- Telephony + website intake with production-ready endpoints
- Address, email, accounting connectors positioned for continuity
Realtime dashboards and drilldowns for faster decisions.
Monitor workload, utilization, response performance, and financial health—then drill down from the KPI to the exact record behind it.
- KPI command views for ops and financial signals
- Metric → record drilldown in seconds
- Leadership cadence supported by reliable analytics
How the platform connects
Click a lane to see what it does—and what it unlocks when it’s connected to everything else.
PolarPath OS
Unified model
One connected operating layer
Every record stays linked—customer, job, schedule, labor, and finance—so handoffs don’t break.
Mobile operations without losing command-center control
Field teams move faster when the record is always with them. PolarPath mobile keeps crews connected while office teams run dispatch, CRM, and finance from the same model.
Mobile + Web
One history
Field execution mobility, without fragmenting standards.
Mobile doesn’t become “another system.” Field actions stay attached to the same account, job, and workflow record used by dispatch and leadership.
- Mobile app access for crews and field leadership
- Quick entry into customer and job workflows
- AI-guided follow-through for next actions in motion
Deep-dive by operating lane
Explore each module for full capability detail and implementation depth.
Customer Relationship Management
Pipeline control, communication intelligence, ticket routing, and AI-assisted account execution.
Project Management
Gantt planning, issue accountability, contract governance, and project-to-finance visibility.
Human Resources
Workforce records, approvals, labor intelligence, and staffing visibility tied to live operations.
Mobile Operations
Field app access with shared web/mobile context and AI-guided follow-through for fast execution.
Core integration and automation highlights
High-impact integrations currently positioned in the platform architecture.
Open API and webhooks
Event-driven architecture for automations and cross-system process orchestration.
Telephony endpoints
Direct calling, recordings, callbacks, and call-context persistence across workflows.
Realtime and reporting endpoints
Live KPI updates, exports, and executive reporting workflows from one data layer.
Customer coordinate sync
Map-marker and territory intelligence powered by synchronized account coordinate data.
Canada Post API
Address autocomplete and validation for cleaner lead, quote, and job intake.
Google OAuth connectors
Gmail send workflows and Calendar sync tied to record-level operational context.
QuickBooks-ready positioning
Finance and reconciliation continuity for invoice and operational reporting flows.
Email activity integration
Unified communication history across customer records and execution workflows.
FAQ
What teams ask when they’re evaluating PolarPath as their operating platform.
What does “one unified data model” actually mean?
It means the customer record, job record, schedule decisions, labor entries, project timeline, and finance outputs are connected by design—so teams stop rebuilding context at every handoff.
Is PolarAI a separate product?
No. PolarAI is embedded inside the workflow surfaces—summaries, drafts, and next actions appear where teams already operate (CRM, dispatch, projects, and finance drilldowns).
How do integrations and automations work?
PolarPath is positioned with an open API + webhook architecture, telephony endpoints, reporting streams, and connector patterns for email/calendar, address validation, and finance continuity.
What’s the fastest way to see if PolarPath fits our workflows?
In a platform walkthrough, we map your actual operating lanes (revenue, service, projects, workforce, finance) and show how PolarPath keeps ownership, context, and reporting consistent end-to-end.
Ready to replace tool sprawl with one premium operating platform?
We’ll walk through your workflow, show the connected model, and highlight where PolarPath removes friction immediately.